WhatsApp chatbot to place and track orders for a leading lens manufacturer in Asia
The customer wanted to build a chatbot that would allow end customers, opticians, third party eyewear shops to place and track orders for lenses. Users could upload pictures of prescriptions, the chatbot would parse the data using OCR and ML to capture power, axis, spherical, and cylindrical data points. The user could then choose multiple options of lenses, enter details, and place an order. A rich web application was built to capture payments, user information, and edit orders.
2 months
